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Terms of Service

Last updated: 30.07.2026

These Terms of Service apply to purchases made through the Hellurei online store at https://hellurei.fi

By placing an order through our online store, you agree to these Terms of Service.

1. Company Information

The online store is operated by:

Hellurei Play Oy
Business ID (Y-tunnus): 3384275-7
Address: Ristinummentie 38 AS 2, 02540, Kirkkonummi, Finland

Email:
support@hellurei.fi

Website:
https://hellurei.fi

2. General Information

Hellurei offers carefully selected children's products, toys, accessories and lifestyle products through our online store.

These Terms of Service apply to all purchases made through our website.

We reserve the right to update these Terms of Service at any time. The terms applicable to your purchase are the terms that were available at the time your order was placed.

3. Ordering Products

To place an order, you must provide accurate and complete information required for delivery and payment.

After placing an order, you will receive an order confirmation by email. The order confirmation contains details of your purchase, including:

  • ordered products,
  • prices,
  • order information.

A binding sales agreement is formed between you and Hellurei when your order has been confirmed.

We reserve the right to cancel an order in situations such as:

  • incorrect pricing due to a technical error,
  • product availability issues,
  • suspected misuse or fraudulent activity.

If an order is cancelled after payment has been made, we will refund the full amount paid.

4. Product Information and Availability

We make every effort to ensure that product descriptions, images and prices are accurate.

However:

  • colours may appear slightly different depending on your screen settings;
  • small variations may occur between product images and actual products;
  • product availability may change.

If a product becomes unavailable after ordering, we will contact you and offer an appropriate solution, such as a replacement, cancellation or refund.

5. Prices and Payments

All prices shown in the Hellurei online store include applicable VAT unless otherwise stated.

The final price, including delivery costs, will be shown before completing your purchase.

Available payment methods are displayed during checkout.

Payment is processed securely through our payment service providers.

6. Delivery

We deliver products according to the delivery options available at checkout.

Delivery times may vary due to:

  • carrier delays,
  • holidays,
  • circumstances outside our reasonable control.

If delivery is significantly delayed, you may contact us regarding your order.

7. Returns and Right of Withdrawal

Consumers within the European Union have the legal right to withdraw from a distance purchase within 14 days after receiving the order.

In addition to your statutory rights, Hellurei offers an extended 30-day return policy.

Full details are available in our:

Return & Refund Policy

Products must meet the return conditions described in that policy.

8. Defective or Incorrect Products

If you receive:

  • a damaged product,
  • a defective product,
  • or an incorrect product,

please contact us as soon as possible at:

support@hellurei.fi

We will handle the matter in accordance with applicable consumer protection laws.

9. Warranty and Consumer Rights

Products are covered by applicable statutory consumer rights.

Nothing in these Terms of Service limits your rights under Finnish or European Union consumer protection legislation.

10. Customer Responsibilities

Customers are responsible for:

  • providing correct delivery information;
  • reviewing order details before purchase;
  • using products according to provided instructions and intended purpose.

Hellurei is not responsible for damage caused by misuse, incorrect installation, improper handling or failure to follow product instructions.

11. Intellectual Property

All content on the Hellurei website, including:

  • logos,
  • trademarks,
  • text,
  • images,
  • graphics,
  • design elements,

is owned by Hellurei or used with permission.

Content may not be copied, reproduced or used commercially without prior written permission.

12. Limitation of Liability

Hellurei is not responsible for indirect damages, loss of income or other consequential damages unless required by mandatory law.

Our liability is limited to the amount paid for the product giving rise to the claim, unless otherwise required by applicable legislation.

13. Events Outside Our Control

Hellurei is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • natural disasters,
  • strikes,
  • transport interruptions,
  • supplier issues,
  • technical failures,
  • government actions.

14. Personal Data

Your personal information is processed according to our:

Privacy Policy

We process personal data only for purposes necessary to provide our services, process orders and fulfil legal obligations.

15. Complaints and Customer Support

If you have questions, complaints or concerns regarding your order, please contact:

support@hellurei.fi

We aim to resolve all issues quickly and fairly.

16. Applicable Law and Disputes

These Terms of Service are governed by the laws of Finland.

If a dispute cannot be resolved directly between Hellurei and the customer, consumers may seek assistance from relevant consumer authorities or use available dispute resolution procedures.

Consumers may also contact the European Online Dispute Resolution platform where applicable.

17. Contact Information

Hellurei Oy

Email:
support@hellurei.fi

Website:
https://hellurei.fi

Address:
Ristinummentie 38 AS 2, 02540, Kirkkonummi, Finland