Terms of service

Last updated: 27.08.2026

These Terms of Service apply to purchases made through the Hellurei Play Oy online store at https://hellurei.fi.

By placing an order through our online store, you agree to these Terms of Service.

1. Company Information

The online store is operated by:

Hellurei Play Oy
Business ID (Y-tunnus): 3384275-7
Registered address: Ristinummentie 38 B
02540 Kylmälä
Finland

Email:
support@hellurei.fi

Phone:
+358 45 251 2905

Website:
https://hellurei.fi

2. General Information

Hellurei Play Oy operates an online store offering carefully selected children's furniture, toys, accessories and related products.

These Terms of Service apply to purchases made through our website.

We reserve the right to update these Terms of Service when necessary. The terms applicable to your purchase are the terms that were in effect when your order was placed.

3. Ordering Products

To place an order, you must provide accurate and complete information required for payment and delivery.

After placing an order, you will receive an order confirmation by email. The order confirmation contains details of your purchase, including:

  • ordered products;
  • prices;
  • shipping costs, where applicable; and
  • order information.

A binding sales agreement is formed between you and Hellurei Play Oy when your order has been accepted and confirmed.

We reserve the right to cancel an order in exceptional situations, such as:

  • an obvious pricing error;
  • product availability issues; or
  • suspected misuse or fraudulent activity.

If an order is cancelled after payment has been made, we will refund the amount paid for the cancelled order.

4. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, prices and availability information are accurate.

However:

  • colours may appear slightly different depending on your screen or device settings;
  • minor variations may occur between product images and the actual product; and
  • product availability may change.

If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate solution, such as offering an alternative product or cancelling and refunding the affected item.

5. Prices and Payments

All prices shown in the Hellurei Play Oy online store include applicable VAT unless otherwise stated.

The total price, including applicable shipping costs, will be shown before you complete your purchase.

Available payment methods are displayed during checkout.

Payments are processed securely through our payment service providers.

6. Delivery

We deliver products according to the delivery options and shipping rates available at checkout.

Delivery times vary depending on the product and supplier. Estimated delivery information is provided on the relevant product page and in our Shipping Policy.

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

  • carrier delays;
  • holidays;
  • supplier or fulfilment delays;
  • transport interruptions; or
  • other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us at support@hellurei.fi.

7. Returns and Right of Withdrawal

Consumers within the European Union generally have a statutory right to withdraw from a distance purchase within 14 days of receiving the order, subject to applicable legal exceptions.

Hellurei Play Oy does not provide a separate extended return period beyond the statutory 14-day withdrawal period.

Full information about withdrawal, returns, refunds and applicable conditions is available in our:

Return & Refund Policy

Nothing in these Terms of Service limits your statutory consumer rights.

8. Defective, Damaged or Incorrect Products

If you receive:

  • a damaged product;
  • a defective product; or
  • an incorrect product,

please contact us as soon as possible at:

support@hellurei.fi

Please include your order number and, where relevant, photographs showing the issue.

We will handle defective, damaged or incorrect products in accordance with applicable consumer protection legislation.

9. Warranty and Consumer Rights

Products are covered by the statutory consumer rights and legal guarantees applicable under Finnish and European Union law.

Nothing in these Terms of Service limits or excludes any consumer right that cannot legally be limited or excluded.

10. Customer Responsibilities

Customers are responsible for:

  • providing accurate delivery and contact information;
  • reviewing order details before completing a purchase; and
  • using products according to the manufacturer's instructions and intended purpose.

Nothing in these Terms of Service limits any statutory rights you may have in relation to product defects or safety.

11. Intellectual Property

Unless otherwise stated, content on the Hellurei Play Oy website, including:

  • logos;
  • trademarks;
  • text;
  • images;
  • graphics; and
  • design elements

is owned by Hellurei Play Oy or used with permission from the respective rights holder.

Content may not be copied, reproduced, distributed or used commercially without prior written permission, unless permitted by applicable law.

12. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.

To the extent permitted by law, Hellurei Play Oy is not liable for indirect or consequential losses arising from the use of the website or products, except where such liability is required by applicable law.

13. Events Outside Our Control

Hellurei Play Oy is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • natural disasters;
  • strikes;
  • transport interruptions;
  • supplier or fulfilment disruptions;
  • technical failures; or
  • government actions.

This does not affect your statutory consumer rights.

14. Personal Data

Your personal information is processed in accordance with our:

Privacy Policy

We process personal data for purposes such as processing and delivering orders, providing customer service, processing payments and fulfilling our legal obligations.

15. Complaints and Customer Support

If you have questions, complaints or concerns regarding your order or our products, please contact:

support@hellurei.fi

Our customer service hours are:

Monday–Friday, 8:00–16:00
Closed on weekends and Finnish public holidays.

We aim to respond to enquiries within 1–2 business days.

16. Applicable Law and Disputes

These Terms of Service are governed by the laws of Finland, subject to mandatory consumer protection provisions applicable to you.

If a complaint or dispute cannot be resolved directly with Hellurei Play Oy, consumers may contact the relevant Finnish consumer authorities or use other available dispute resolution procedures.

Consumers may also have the right to use alternative dispute resolution procedures available under applicable Finnish or European Union legislation.

17. Contact Information

Hellurei Play Oy
Business ID (Y-tunnus): 3384275-7
Ristinummentie 38 B
02540 Kylmälä
Finland

Email:
support@hellurei.fi

Phone:
+358 45 251 2905

Website:
https://hellurei.fi