Shipping policy
Last updated: 27.08.2026
Thank you for shopping with Hellurei Play Oy.
This Shipping Policy explains how we process, ship and deliver your orders.
Order Processing
Orders are processed Monday through Friday, excluding Finnish public holidays.
Most in-stock orders are processed within 1–2 business days after payment has been confirmed.
Some products require additional production or preparation time. When this applies, the estimated delivery time or production time is stated on the individual product page.
Orders placed during weekends or public holidays will be processed on the next business day.
If we experience an unusual delay affecting your order, we will notify you as soon as possible.
Delivery Times
Delivery times vary depending on the product and supplier.
For orders delivered to Finland, typical delivery times are:
- Standard in-stock products: approximately 2–5 business days
- Larger furniture, play equipment and climbing products: approximately 7–10 business days
- Products requiring production or made-to-order items: delivery may take 2–5 weeks, depending on the product
The product page may contain a more specific delivery estimate for the item you are purchasing. When a product-specific delivery estimate is shown, that estimate takes precedence over the general ranges above.
Delivery estimates are provided in business days unless otherwise stated.
Please note that delivery times are estimates and cannot be guaranteed.
Shipping Costs
Shipping costs to Finland depend on the product and its shipping profile:
- Small products: Free shipping
- Medium products: €14.00
- Large products: €19.00
The applicable shipping cost is shown on the product page and again at checkout before payment.
Some products may have different shipping arrangements or costs due to their size, weight or supplier. If a different shipping cost applies, it will be clearly shown before you complete your purchase.
We may occasionally offer free shipping promotions. Any applicable conditions will be displayed on our website or during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.
You can use the tracking link provided to monitor your shipment.
Multiple Shipments
Some orders may arrive in multiple packages.
This can happen when products are shipped from different warehouses or suppliers.
You will not be charged additional shipping costs simply because your order is delivered in multiple shipments, unless clearly stated during checkout.
Customs, Duties and Taxes
Orders shipped within the European Union are generally not subject to additional customs duties.
If you place an order for delivery outside the European Union, local customs duties, taxes or import fees may apply.
These charges are the responsibility of the customer.
Incorrect Shipping Information
Please ensure that your delivery address is accurate before completing your purchase.
Hellurei Play Oy cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery time, please contact us at:
We will work with the relevant shipping carrier or fulfillment partner to investigate the shipment.
Delivery may occasionally be delayed due to circumstances outside our control, including severe weather, customs procedures, carrier disruptions or strikes.
Damaged Parcels
If your parcel arrives visibly damaged, we recommend:
- taking photographs before opening the package;
- keeping all original packaging;
- contacting us as soon as possible.
Please email support@hellurei.fi and include your order number and photographs of the damage.
Failed Deliveries
If a parcel cannot be delivered because:
- the delivery address was incorrect;
- the parcel was not collected from a pickup point; or
- delivery attempts were unsuccessful,
the parcel may be returned to us.
Additional shipping charges may apply before the order can be shipped again.
Returns
For information about returning products, please see our:
Return & Refund Policy
Contact
If you have any questions regarding shipping, please contact us:
Hellurei Play Oy
Ristinummentie 38 B
02540 Kylmälä
Finland
Email: support@hellurei.fi
Phone: +358 45 251 2905