Shipping policy

Shipping Policy

Last updated: 30.07.2026

Thank you for shopping with Hellurei.

This Shipping Policy explains how we process, ship and deliver your orders.

Order Processing

Orders are processed Monday through Friday, excluding Finnish public holidays.

Most orders are processed within 1–2 business days after payment has been confirmed.

Orders placed during weekends or public holidays will be processed on the next business day.

If we experience unusually high order volumes or unexpected delays, we will notify you as soon as possible.

Delivery Times

Estimated delivery times are:

Finland

  • 2–5 business days

Delivery estimates begin after your order has been processed.

Please note that delivery times are estimates only and cannot be guaranteed.

Shipping Costs

Shipping costs are calculated during checkout based on:

  • destination
  • order size
  • shipping method

The final shipping cost will always be shown before payment.

We may occasionally offer free shipping promotions. Any applicable conditions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (where available).

You can use the tracking link provided to monitor your shipment.

Multiple Shipments

Some orders may arrive in multiple packages.

This may occur when products are shipped from different warehouses or suppliers.

You will not be charged additional shipping costs because your order is delivered in multiple shipments unless clearly stated during checkout.

Customs, Duties and Taxes

Orders shipped within the European Union are generally not subject to additional customs duties.

If you place an order for delivery outside the European Union, local customs duties, taxes or import fees may apply.

These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your delivery address is accurate before completing your purchase.

Hellurei cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

Lost or Delayed Shipments

If your order has not arrived within the expected delivery time, please contact us.

We will work with the shipping carrier to investigate the shipment.

Please note that carrier delays caused by weather conditions, customs procedures, strikes or other circumstances beyond our control may occur.

Damaged Parcels

If your parcel arrives visibly damaged, we recommend:

  • taking photographs before opening the package;
  • keeping all original packaging;
  • contacting us as soon as possible.

Email:

support@hellurei.fi

Please include your order number and photographs of the damage.

Failed Deliveries

If a parcel cannot be delivered because:

  • the delivery address was incorrect;
  • the parcel was not collected from the pickup point;
  • delivery attempts were unsuccessful;

the parcel may be returned to us.

Additional shipping charges may apply before the order is shipped again.

Returns

For information about returning products, please see our:

Return & Refund Policy

Contact

If you have any questions regarding shipping, please contact us:

Hellurei Oy

Email:
support@hellurei.fi

Address:
Ristinummentie 38 AS 2, 02540, Kirkkonummi, Finland

Phone:
+358452512905